Refund policy

Please note: We do not offer refunds.

Exchanges are accepted within 7 days of delivery under the following conditions:

Items must be unworn, unused, and in original packaging
Items must be returned in their original condition
Buyer is responsible for return shipping costs
Custom, personalized, and final sale items are not eligible for exchange
To initiate an exchange:

Email us at support@livalleyjewelry.com within 7 days of receiving your order
Include your order number and reason for exchange
Once approved, ship the item back within 5 business days
After inspection, we will issue store credit or send an exchange item
Final Sale Items

Custom, personalized, made-to-order, and discounted items are final sale
Damaged or Defective Items
If your item arrives damaged, contact us within 48 hours of delivery with photos. We will assess the issue and may offer a replacement or store credit.

Chargebacks and Disputes
By purchasing from Livalley Jewelry, you agree to contact us before initiating a chargeback or payment dispute. Unauthorized chargebacks may result in denial of future purchases.